Công việc Full time

TD12.24_Future Ready Academy tuyển dụng

25/12/2024

Future Ready Academy provides Technical & Vocational Education & Training (TVET) and K-12 S.T.E.M. education to equip students and the workforce with skills for the AI and Industry 4.0 era. We offer Smart Manufacturing & Advanced Robotics Training with micro-certifications from Carnegie Mellon Robotics Academy. Our immersive AI Spatial Centre in AR/VR delivers faster, more engaging, and cost-effective technical training. For K-12 students, we provide problem-based, experiential S.T.E.M. programs that are both fun and engaging, preparing them for a future-ready career.

A. RECRUITMENT POSITION: Operations Manager

NUMBER OF VACANCIES: 01
WORK LOCATION: District 6, HCMC (expected)

REQUIREMENTS:

Working Hours: Standard hours are 10am - 7pm, with flexibility to adjust to a 1pm - 9pm shift when required. And 6 working days per week, with 1 weekday off.
3 years or more of experience in operational, supervisory and administrative roles in the service industries such as hotel and tourism, but preferably in education.
Growth mindset, adaptable, flexible, energetic, with a positive can-do attitude.
Degree in any discipline.
Fluent in English with excellent verbal and written communication skills.
Comfortable with using and learning technology.
Strong organizational and customer service skills, with high attention to detail.
Ability to multitask and manage multiple tasks simultaneously.
Basic understanding of financial management and P&L responsibility.
Willing to work on a flexible schedule.

JOB DESCRIPTION:
P&L Management and Accountability: Jointly accountable to achieve good financial performance of the center.
Client Management and Customer Service

Develop and maintain strong relationships with clients and center team to drive customer satisfaction and profitable, long-term growth for the company.
Promptly address client inquiries and resolve any issues in a timely and effective manner.
Ensure high levels of customer satisfaction through excellent service.

Operational Excellence

Provide leadership for the team to drive operational excellence.
Review operational performance metrics and provide feedback and coaching to close any gaps, on daily / weekly / monthly basis.
Deliver operating performance reports to management on monthly YTD basis.

Class Scheduling

Plan, organise and manage class schedules to ensure optimal use of resources to deliver superior learning outcomes.
Coordinate with educators to ensure availability and proper assignment of classes.

Talent Management and Development

Recruit, train and develop a high-performing team of educators and support staff.
Plan and manage staffing requirements to ensure adequate coverage for all classes and activities.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive, collaborative and high-performance work culture.

Facility Management and Administration

Oversee daily operations to ensure smooth and efficient functioning of the facility.
Ensure compliance with safety regulations and standards, and maintain infrastructure quality and hygiene.
Manage resource allocation and inventory, including educational materials, office supplies, equipment, space usage, and IT resources.

BENEFITS: Compensation: Up to VND 38,000,000 gross monthly salary, inclusive of variable KPI bonus [including 13^th month salary].

B. RECRUITMENT POSITION: Operations Assistant cum Cashier

NUMBER OF VACANCIES: 01
WORK LOCATION: District 6, HCMC (expected)
REQUIREMENTS:

Working hours: Standard hours are 10am - 7pm, with flexibility to adjust to a 1pm - 9pm shift when required. And 6 working days per week, with 1 weekday off
Knowledge or experience in cashier and operational roles in an educational setting will be an advantage.
Growth mindset, adaptable, flexible, energetic, with a positive can-do attitude.
Degree in any discipline.
Basic proficiency in English with adequate verbal and written communication skills.
Comfortable with using and learning technology.
Good organizational and planning skills, with high attention to detail.
Good communication and interpersonal abilities.
Ability to multitask and manage multiple responsibilities effectively.
Willing to work on a flexible schedule.

JOB DESCRIPTION:
Payment Processing and Record Keeping

Handle cash, credit / debit card, and other forms of payment transactions efficiently and accurately.
Issue receipts and ensure proper documentation of all transactions.
Prompt address client’s payment-related inquiries and resolve any issues in a timely and effective manner. Ensure high levels of customer satisfaction through excellent service.
Maintain accurate records of daily transactions, reconcile the cash drawer at the end of each shift and prepare reports as requested to management.

Class Scheduling

Assist in planning, organising and managing class schedules to ensure optimal use of resources to deliver superior learning outcomes.
Coordinate with educators to ensure availability and proper assignment of classes.

Manpower Planning

Assist in planning and managing staffing requirements to ensure adequate coverage for all classes and activities.
Coordinate with HR for recruitment, training, and onboarding of new staff.

Inventory & IT Management

Assist in managing the inventory of educational materials, supplies, equipment, and IT resources to ensure all technology is functioning correctly and efficiently.
Coordinate the maintenance and repairs for IT equipment as needed.

BENEFITS: Up to VND 12,000,000 gross monthly salary, inclusive of variable KPI bonus [including 13^th month salary].
HOW TO APPLY:
The application includes:

01 Cover Letter
01 CV

Submit the application:

Deadline for submission: December 31, 2024 (early applications will be prioritized)
Submission method: Online at https://bit.ly/3ZMZk6d

CONTACT INFORMATION:

Contact Person: Ngô Huỳnh Bích Tuyền (Ms.)
Email: minhanh.nguyen@futurereadyacademy.com
Phone Number: (+84) 869 322 412